Relay

Automated sales & support coverage for e-commerce brands

Handles order status, returns, and FAQs — so your team doesn’t have to.

Start Relay for $97 See How It Works

Live setup • 30-day money back guarantee • Cancel anytime

The Efficiency Gap

Focus Area	The Legacy Model	The Relay System
Availability	✕ Responds only during business hours	✓ Responds to customer messages 24/7
Multi-Channel	✕ Staff manually check and reply across multiple platforms	✓ Automatically handles website chat, SMS, and social media
Response Time	✕ Staff repeatedly answer the same questions	✓ Instantly answers common questions
Lead Capture	✕ Leads can be missed during busy times	✓ Never misses leads or inquiries
Scalability	✕ Higher volume requires hiring more staff	✓ Scales easily as message volume increases
Overhead	✕ Higher labor costs and training requirements	✓ Lower ongoing cost compared to labor

Complete Automated Coverage

Relay layers onto your store to handle the noise, so you can focus on growth.

Support Core

"Where is my order?"

Real-time tracking updates pulled directly from your shipping carrier. No more manual link-sending.

Advanced Voice

Instant Phone Support

A natural-sounding voice agent that answers calls, checks status, and handles FAQs 24/7 without a human in the loop.

Chat

Hassle-Free Returns

Guides customers through your return policy and initiates requests based on order data.

Chat

Smart FAQs

Instant answers to "Do you ship to Canada?" or "What is your warranty?" using your specific store docs.

Integration

Zero "Dashboard Fatigue"

Relay doesn't require you to log into a new tool. It works inside your existing chat and phone lines, sending only critical edge cases to your team.

Common Questions

● Does this replace my support team?

No. Relay is designed to remove the "noise" of repetitive tickets like order tracking and basic FAQs. This allows your human team to focus on high-priority sales conversations and complex issues.

● How fast will I see results?

Most stores see a noticeable drop in support volume and an increase in instant response rates within 24-72 hours of going live.

● Do I need to change platforms or learn new tools?

Not at all. Relay layers directly onto your existing setup. There are no new dashboards to babysit, and we handle the live setup for you.

● How does the 30-day guarantee work?

If Relay doesn't meaningfully reduce your support load or improve your sales response times within the first 30 days, we will give you a full refund. No questions asked.

Select Your Coverage

Every plan includes live setup and our 30-day money-back guarantee.

Support Core

$97/mo

✓ AI Chatbot Agent
✓ Order Status & Tracking
✓ Returns & FAQ Handling
✓ Live Setup Included

Start with Chat

30-Day Money-Back Guarantee

Best Value

Full Coverage Bundle

$297/mo

✓ Everything in Chat & Voice
✓ 24/7 Support Coverage
✓ Reclaims 20+ Hours/Week
✓ Priority Live Setup

Get Full Coverage

30-Day Money-Back Guarantee

Advanced Voice

$197/mo

✓ AI Voice Agent
✓ Automated Phone Support
✓ Handles Inbound Sales Calls
✓ Live Setup Included

Start with Voice

30-Day Money-Back Guarantee